​Last updated: September 2026

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At Floaty Pals, we want every customer to have a fun, safe and enjoyable experience. The information below explains our policies for purchasing and using our walking animal balloons.

 

1. Balloon Safety

Walking animal balloons are intended for children and adults to enjoy under appropriate supervision.

* Children should always be supervised when using or playing with a balloon.

* Balloons should be kept away from sharp objects, naked flames, heaters and other sources of heat.

* Balloons are not suitable for children under 3 years of age unless closely supervised by an adult.

* Do not allow children to place balloon components, weights, clips or other accessories in their mouths.

* If a balloon bursts, please immediately remove and dispose of any broken pieces.

* Please do not intentionally puncture, cut or modify the balloon.

* Floaty Pals accepts no responsibility for damage caused by misuse, rough handling, sharp objects, pets or unsuitable environments.

 

2. Balloon Lifespan

Walking animal balloons are designed to provide fun and enjoyment, but they are not indestructible.

The lifespan of a balloon can vary depending on temperature, weather conditions, handling and storage.

Exposure to heat, direct sunlight, rough surfaces, wind or sharp objects can significantly reduce the lifespan of a balloon. Because of this, we cannot guarantee how long a balloon will remain fully inflated after purchase.

 

3. Weather Conditions

Our balloons can be affected by weather conditions. Strong wind, rain, extreme temperatures and direct sunlight may affect the appearance, movement and lifespan of a balloon.

For outdoor events, we may recommend taking additional care with balloons or, in particularly unsuitable conditions, may need to alter or cancel an outdoor balloon service for safety reasons.

 

4. Purchases at Events and Markets

Balloons purchased directly from Floaty Pals at markets, car boots and other events are sold as seen. Please check your balloon before leaving our stall.

Due to the nature of balloons and the conditions in which they are used, we cannot offer refunds for balloons that are subsequently damaged through handling, weather, pets, sharp objects or general use.

If you believe your balloon has a manufacturing fault or was damaged before you received it, please speak to us as soon as possible.

 

5. Bookings and Private Events

For private parties and events, bookings may require a deposit or full payment in advance. Your booking is not confirmed until we have confirmed the booking with you and any required payment has been received. Please provide accurate information about:

* Event date and time

* Event location

* Number of balloons required

* Any relevant access information

* Any other requirements discussed when making the booking

Changes to a booking should be requested as early as possible and are subject to availability.

 

6. Cancellations

If you need to cancel a private booking, please contact Floaty Pals as soon as possible. Any deposit or payment terms will be confirmed at the time of booking.

Where an event is cancelled or significantly changed by the customer, any refund will depend on the notice provided and any costs already incurred by Floaty Pals.

Where Floaty Pals has to cancel due to circumstances outside our reasonable control, we will discuss the available options with the customer.

 

7. Delivery and Collection

Where delivery is offered, the delivery charge and arrangements will be confirmed before the booking is completed.

Customers must provide a suitable delivery address and ensure someone is available to receive the balloons where required.

For collection orders, customers are responsible for collecting the balloons at the agreed time and location.

 

8. Refunds and Faults

Because balloons are fragile products, we cannot accept returns simply because a balloon has been used and subsequently damaged. However, if you believe you have received a faulty or damaged balloon, please contact us as soon as possible with details of the problem and, where possible, photographs. We will assess the issue and, where appropriate, offer a replacement, repair or refund in accordance with your legal rights.

Nothing in this policy affects your statutory rights as a consumer.

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9. Customer Responsibility

Customers are responsible for using balloons appropriately after purchase or delivery.

Floaty Pals cannot be held responsible for damage caused by:

* Pets

* Sharp objects

* Rough play

* Extreme weather

* Heat or direct sunlight

* Incorrect storage

* Intentional damage

* Failure to follow safety instructions

 

10. Photography and Social Media

From time to time, Floaty Pals may take photographs or videos at events for promotional purposes.

We will take reasonable steps to avoid identifying children without appropriate permission.

If you have any concerns about photography at an event, please speak to a member of the Floaty Pals team.

 

11. Changes to This Policy

We may update these policies from time to time to reflect changes to our services, products or legal requirements.

The latest version will always be published on our website.

 

12. Contact Us

If you have any questions about our policies, bookings or balloons, please contact Floaty Pals through our website or social media pages.

 

Floaty Pals Walking Animal Balloons for Parties, Events & Family Fun

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